Refund and Returns Policy

At Sami Blades Refund and Returns Policy, we take pride in crafting high-quality, handmade knives, swords, axes, chef knives, kitchen knives, and cutlery items. If you are not completely satisfied with your purchase, we offer a 14-day return and refund policy to ensure customer satisfaction.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order if the item meets the following conditions:
✅ The item is unused, undamaged, and in its original packaging.
✅ The item has not been custom-made or personalized (custom orders are non-refundable unless defective).
✅ You have proof of purchase (order confirmation or receipt).

2. Non-Returnable Items

The following items are not eligible for returns:
❌ Custom-made or engraved items.
❌ Items damaged due to misuse, improper handling, or normal wear and tear.
❌ Items returned after the 14-day period.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us at contact@samiblades.com within 14 days of receiving your order. Provide your order number and reason for the return.
2. Our team will review your request and provide you with a return shipping address if eligible.
3. Securely package the item and ship it back to us. The customer is responsible for return shipping costs unless the item is defective or incorrect.
4. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

4. Refund Process

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• If your refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at contact@samiblades.com within 48 hours of delivery. Provide clear photos of the damage, and we will arrange a replacement or refund at no extra cost.

7. Contact Us

If you have any questions about our return and refund policy, please reach out to us:

📞 Phone: +92-306-9733569
📧 Email: contact@samiblades.com
🌐 Website: www.samiblades.com